Frequently Asked Questions
Everything you need to know about shopping with Bird in Hand
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to the carrier's tracking portal.
Do you offer international shipping?
Currently, Bird in Hand ships to the United States and Canada. We are working diligently to expand our shipping capabilities to more international destinations soon.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products sustainably sourced?
Quality and ethics are at our core. We partner with suppliers who prioritize sustainable materials and fair labor practices to ensure every product meets our high standards.